📢 Important Shipping Update for Our U.S. Customers [25.08.21]

Dear Valued Customers in the United States,

Due to recent changes in U.S. shipping and customs policies, some of our services are temporarily affected for U.S. customers only. Customers outside the U.S. are not impacted and can continue using all shipping options as usual.

🚫 Temporarily Unavailable for U.S. Customers

• K-Packet (Korea Post & USPS)
  · Suspended for shipments to the U.S.
  · Still available without changes for non-U.S. customers.

• FedEx (Connect Plus, Economy, Priority)
  · All FedEx services are temporarily unavailable for U.S. shipments.
  · FedEx services remain fully available for other countries.

⚠️ These restrictions may be temporary. We are working closely with carriers to restore FedEx options for the U.S. as soon as possible.

✅ Current Option for U.S. Customers

• DHL Express
  · Currently, the only available option for U.S. orders.
  · Recommended as the most reliable and cost-effective under current regulations.
  
  

💡 Alternative Solution

• Korean Shipping Forwarding (Kaddy Service)
  · Since domestic shipping within Korea is free, U.S. customers may also use forwarding services such as:

  • Delivered Korea

  • Paysable
    · This can help reduce costs until direct shipping options return.
    

🔜 Our Next Steps

• Exploring alternative shipping partners for the U.S.

• Working to re-establish a U.S. fulfillment center for bulk shipments, which will significantly lower individual costs (as we did during our eBay operations).
  
  

🙏 Apology & Commitment

We sincerely apologize to our U.S. customers for this inconvenience.
We are prioritizing solutions to restore affordable and reliable shipping to the U.S. as quickly as possible and will keep you updated.

Sincerely,
HallyuSuperstore