Dear Customers, We are Hallyusuperstore.
On September 26 [KST], a fire at a national facility caused disruptions to Korea Post shipping services.
:: Current Status ::
· Regular Korea Post shipping is expected to resume soon, with minor delays possible.
· However, the K-Packet option to the United States remains unavailable due to ongoing system issues.
· Korea Post is working to restore the system, but the exact recovery timeline is still unknown.
:: Options for U.S. Customers (K-Packet Orders) ::
1. Free Upgrade to FedEx
You may request to switch your shipment to FedEx.
To proceed, please provide your FedEx Account Number.
The FedEx account number can be obtained by signing up for FedEx.
(https://www.fedex.com/register/create-shipping-account/account-type)
All applicable U.S. customs duties and taxes must be paid by the customer.
Estimated delivery time: 5–10 business days.
2. Hold Until Korea Post Recovers
We can hold your items until the Korea Post system is restored.
If you purchased multiple items, we will combine them into one package whenever possible, and the difference in shipping fees will be refunded.
:: How to Request ::
· Please contact us via Customer Support on our website or by email (support@hallyusuperstore.com).
· When contacting us, include your order number and whether you prefer :
Holding your shipment until Korea Post recovers, or switching to FedEx shipping.
· If we do not receive a response, your order may be placed on hold until the Korea Post service resumes.
:: Customers Outside the U.S. ::
· Some delays may occur, but we are doing our best to minimize shipping interruptions.
We sincerely apologize for this inconvenience and will continue to work hard to restore stable and affordable shipping as quickly as possible.
Sincerely,
HallyuSuperstore
Shipping Information
Preparation Time: We dispatch your items within 2 to 3 business days. For pre-order items, shipments are scheduled for the release date. Orders combining pre-order and in-stock items will be shipped together once all items are available.
Origin: All items are shipped from South Korea.
Combined Shipping: For multiple item purchases, we offer a combined shipping option. Shipping charges are calculated at checkout.
Shipping Options:
CJ Logistics / Korea Post (Domestic):
Available In: South Korea
Cost: Free Shipping regardless of order size or weight.
Delivery Time: 1 to 3 days
K-Packet (Korea Post International):
Available In: Brazil, Canada, France, Germany, Hong Kong SAR, Japan, Malaysia, Philippines, Singapore, Spain, Taiwan, Thailand, United Kingdom, United States, Vietnam
Cost: Based on weight (Maximum 2kg limit).
Delivery Time: 4 to 8 weeks
FedEx Priority:
Available In: All countries served by K-Packet, plus Brunei, China, India, Indonesia, Kazakhstan, Macao SAR, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, Georgia, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Vatican City, Costa Rica, Dominica, Dominican Republic, Guatemala, Argentina, Bolivia, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela, Australia, New Zealand, Mexico, Turkey
Cost: Based on weight
Delivery Time: 3 to 7 days (Subject to variation)
Please note, delivery times are estimated and may vary based on destination and customs clearance processes.
