FAQ's

1. What are your shipping options?

We offer both domestic and international shipping options. Domestic orders are processed within 1-3 business days, while international orders may take additional time depending on the destination. We offer reliable shipping partners like FedEx and DHL for international deliveries.

2. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can also track your order status by logging into your account and checking the "Order History" section.

3. Can I change or cancel my order?

Changes or cancellations can be made within 24 hours of placing the order. Once the order has been processed or shipped, we cannot modify or cancel it.

4. Do you offer returns or exchanges?

Yes, we offer returns or exchanges within 30 days of receiving your order, provided the items are unused and in original condition. Please reach out to our customer support team for instructions.

5. How do I contact customer support?

You can contact our customer support team by emailing us at [support@yourstore.com] or visiting our "Contact Us" page for more options. We are available Monday through Friday, 9 AM to 5 PM.

6. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods at checkout.

7. Are your products authentic?

Yes, all our products are 100% authentic. We source directly from trusted suppliers and brands to ensure the quality and authenticity of each item.

8. How do I apply a discount code?

To apply a discount, simply enter the promo code at checkout in the designated box. The discount will be applied to your total order value before payment.

9. Do you ship internationally?

Yes, we ship worldwide! International shipping fees and delivery times depend on the destination. You can find more details in our shipping policy.

10. How can I update my account information?

To update your account details, log into your account, and go to the "Account Settings" section. From there, you can change your personal information, address, and payment details.